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BLS AG – Customer services – disabled passengers

Low-floor trains: Easy acces with wheelchair

Freedom of travel for everyone

BLS wants to enable disabled passengers to travel on its network both spontaneously and autonomously. Many pertinent measures such as the use of low-floor trains and buses, more elevated station platforms, and stepless access to counters, WCs, shops, etc. have been implemented already; others are being planned. The list below provides you with information about what services can be used where at present.

S-Bahn Berne

All the lines are served with low-floor trains or trains with at least one low-floor carriage.

S-Bahn Lucerne

The lines S6 and S7 are served with low-floor trains. The trains on line S61 don't have low-floor entrances.

Support stations

The following support stations in BLS's transport network are equipped with a lifting platform. Boarding and alighting assistance can be requested 1 hour before departure on freephone 0800 007 102.

Bern	Interlaken Ost	Münchenbuchsee
Bern Bümpliz Nord	Interlaken West	Münsingen
Biel/Bienne	Kandersteg	Murten
Brig	Kerzers	Neuchâtel
Burgdorf	Kirchberg-Alchenflüh*	Payerne*
Fribourg	Konolfingen	Solothurn
Frutigen	Langenthal	Spiez
Goppenstein	Langnau	Thun
Hasle-Rüegsau*	Luzern	Willisau*
Huttwil*	Lyss	Zweisimmen

* Registration 2 hours before departure

Disability-friendly stations

The following stations in the BLS network are equipped with disability-friendly platforms (P55) and with access by ramp or lift:

Aefligen*	Kaufdorf	Schwarzenburg
Belp*	Kehrsatz	Spiez (ohne Gleis 1)
Belp Steinbach	Kehrsatz Nord	St. Blaise Lac
Bern Brünnen Westside	Kerzers	Toffen
Bern Weissenbühl	Köniz	Uetendorf
Därligen*	Lädeli*	Uetendorf Allmend
Frutigen	Lanzenhäusern	Walkringen
Gampelen	Liebefeld	Wiler*
Gasel	Lützelflüh-Goldbach	Willisau
Gettnau	Moos	Wimmis
Hasle-Rüegsau*	Neumühle	Wolhusen****
Ins	Niederscherli	Wolhusen Weid
Interlaken Ost	Oberburg	Zihlbrücke
Interlaken West	Oey-Diemtigen

* without tracks 1 and 2 / ** without track 1 / *** without track 2 / **** only for S-Bahn trains

Further information

Call Center Handicap

Freephone: 0800 007 102

Further information can be found in the brochure "Passengers with a disability" (French, Italian and German only), which is available at railway stations and as a download (1.36 MB) on the website of the Swiss Federal Railways SBB.
Download (712 kb, german only)

» Services for disabled bus passengers

Links

Compagna Travel Escort Service

Compagna provides this service for people who require help when travelling by public transport.

» Compagna

Documentation

Mobility International Switzerland (MIS), the travel expert for disabled people and for the tourism industry, will provide you with all the guides to cities, regions and countries, as well as with tourist information:

» Mobility International Switzerland (MIS)